Managed
Care
Basic operations for production VPS and small servers.
- Delivery
- same day
- 24/7 monitoring
- Security updates
- Response within 2 hours
$39 / mo
Order
Managed support
Managed servers
Hostyrex engineers handle migrations, monitoring, updates, backups, security, and incident response.
Migrations
24/7 monitoring
Backups
SLA
15 minminimum response
24/7monitoring
L2/L3engineers
DRrecovery plans
Tickets and requests24/7
Tickets and ordersClient area
VPS · Servers · IPone stack
Plans
Managed service packages
For VPS, dedicated servers, and network services
Managed
Managed
Ongoing operations, migrations, and performance control.
- Delivery
- same day
- Migrations and backups
- Performance control
- Response within 60 minutes
$99 / mo
Order
Managed
Premium
Operations for critical services with faster SLA and DR planning.
- Delivery
- same day
- Dedicated engineer
- Disaster recovery plan
- Response within 15 minutes
$189 / mo
Order
Operations
What we can handle
Migrations
We plan the move, test the environment, and switch services with minimal downtime.
Migration plan
Observability
We set up monitoring, alerts, baseline metrics, and clear incident response steps.
Monitoring
Security
Updates, hardening, firewall, backup policies, and access control.
Security
Performance
We inspect bottlenecks across storage, network, databases, and service configuration.
Performance
Trust
Legal, billing, and support
Documents before payment
Request an invoice, company details, offer terms, and renewal rules before ordering if accounting needs them.
Billing termsPayments and invoices
Orders, invoices, tickets, and service history are managed through the client area; commercial questions go to sales.
ContactsAbuse and allowed use
For torrents, VPN/proxy, blockchain nodes, mail, BGP, and IP pools, abuse conditions and documents are agreed in advance.
Abuse policyEscalation
Critical incidents are handled through tickets with priority, service linkage, and clear response time.
SLAFAQ
Managed and long-term hosting
Can the price be fixed for 6-12 months?
The billing period depends on the plan: most services renew monthly, while selected plans have a minimum term. A 6–12 month prepayment, discount, or price lock applies only after confirmation in an invoice or ticket.
What happens if hardware fails?
A ticket is opened, IPMI/SMART/logs are checked, then disk, RAM, node replacement, or migration is coordinated. Critical projects should use RAID, backup, and managed support from the start.
Can resources be upgraded without migration?
VPS upgrades are usually available by moving to a larger plan. Baremetal upgrades depend on chassis, slots, drives, and available hardware, so growth should be discussed before ordering.
Who is responsible for backups?
By default, the customer is responsible for application data. Controlled backup/restore is available as a separate option or managed service.
Can the network be checked before payment?
Yes. Request a test IP, speedtest, and route check for the target location. DDoS-sensitive workloads should describe protocols and traffic profile in advance.