24/7 tickets

Hostyrex support

Tickets are accepted around the clock. Chat is for quick questions, while response time and engineering scope depend on the service or managed plan.

Tickets Chat Diagnostics Managed

Contact channels SLA

24/7ticket intake

2 hCare

60 minManaged

15 minPremium

Tickets and requests24/7

Tickets and ordersClient area

VPS · Servers · IPone stack

Channels

How to contact us

For work that needs history, SLA, service linkage, and result tracking.

Primary channel

For quick questions about orders, access, initial diagnostics, and request routing.

Fast contact

A short guide to service notices and the IP, time, MTR, or logs that should be attached to a ticket.

Open the guide

For projects that need ongoing operations, monitoring, and engineering response.

Managed plans

SLA

Plan	First response	Included scope	Best for
Care	within 2 hours	monitoring and security updates	production VPS and small servers
Managed	within 60 minutes	migrations, backups, and performance control	ongoing service operations
Premium	within 15 minutes	dedicated engineer and DR plan	critical projects

Scope

Area	Covered	Separate scope
Infrastructure	nodes, network, port, virtualization, panel	application code and business logic
Baremetal	IPMI, hardware diagnostics, component replacement	data restore without backup/RAID
Network	routing, RDNS, baseline L3/L4 DDoS	WAF and L7 managed rules
Migrations	plan, transfer, check, cutover	rewriting the application

Trust

Request an invoice, company details, offer terms, and renewal rules before ordering if accounting needs them.

Billing terms

Orders, invoices, tickets, and service history are managed through the client area; commercial questions go to sales.

Contacts

For torrents, VPN/proxy, blockchain nodes, mail, BGP, and IP pools, abuse conditions and documents are agreed in advance.

Abuse policy

Critical incidents are handled through tickets with priority, service linkage, and clear response time.

SLA