24/7 support
Tickets, chat, status page, and managed plans for VPS, servers, networking, and migrations.
How to contact us
Tickets
For work that needs history, SLA, service linkage, and result tracking.
Chat
For quick questions about orders, access, initial diagnostics, and request routing.
Managed
For projects that need ongoing operations, monitoring, and engineering response.
Managed plansResponse levels
| Plan | Response | Channels | Best for |
|---|---|---|---|
| Base | within 4 hours | Tickets | General service questions |
| Pro | within 60 minutes | Tickets, chat | Production services and diagnostics |
| Premium | within 15 minutes | Tickets, chat, phone | Critical projects and managed operations |
What support covers
| Area | Covered | Separate scope |
|---|---|---|
| Infrastructure | nodes, network, port, virtualization, panel | application code and business logic |
| Baremetal | IPMI, hardware diagnostics, component replacement | data restore without backup/RAID |
| Network | routing, RDNS, baseline L3/L4 DDoS | WAF and L7 managed rules |
| Migrations | plan, transfer, check, cutover | rewriting the application |
Legal, billing, and support
Documents before payment
Request an invoice, company details, offer terms, and renewal rules before ordering if accounting needs them.
Billing termsPayments and invoices
Orders, invoices, tickets, and service history are managed through the client area; commercial questions go to sales.
ContactsAbuse and allowed use
For torrents, VPN/proxy, blockchain nodes, mail, BGP, and IP pools, abuse conditions and documents are agreed in advance.
Abuse policyEscalation
Critical incidents are handled through tickets with priority, service linkage, and clear response time.
SLA